1 total
After a long struggle with unhelpful staff, I asked to speak with a manager. SEAN got involved, changed my flights, and updated a passenger name for me. Thank you, Sean! My advice to Trip.com: train all staff to help like Sean did.
Date of experience: Jun 10, 2024
Overall the service is good, but I did have a bad experience when a flight was cancelled and I couldn’t get a refund. I had to pay extra for a replacement flight because there was no solution offered despite promises to help. Aside from that, the service has been great.
Date of experience: Jun 09, 2024
This is my first time booking through Trip.com for a trip in three weeks. The booking process was fast and simple, and the prices seemed reasonable. I will know for sure after my travel.
Date of experience: Jun 08, 2024
Recently, my flights have been changed multiple times.
Date of experience: Jun 07, 2024
The site is very easy to use and helps me find the flights I need quickly. My only suggestion is to display flight times in a 24-hour format to avoid any confusion.
Date of experience: Jun 06, 2024
