Issue Resolved Despite Error
Even though there was an error with my initial ticket reservation, Susan resolved the issue correctly and professionally.
Date of experience: Jun 10, 2024
1 total
Even though there was an error with my initial ticket reservation, Susan resolved the issue correctly and professionally.
Date of experience: Jun 10, 2024
Mrs. Evianna was very helpful in reserving and purchasing two tickets for my trip to Albania.
Date of experience: Jun 09, 2024
The sales representatives were very friendly and accommodating.
Date of experience: Jun 08, 2024
The process took quite a long time and the final payment was higher than expected. Some staff seemed unsure how to properly assist customers.
Date of experience: Jun 07, 2024
I have never written a review before but felt I had to this time because ANNIE was incredibly helpful, patient, kind, and dedicated. She even stayed beyond her shift, caught the last bus home, and followed up from home to confirm everything was completed. Truly first-class service! I gave one star less because I purchased a Dreampass for myself but it was issued in the traveler’s name instead. Annie assured me it will be usable later, but it would be great if the system allowed choosing whose name goes on the Dreampass.
Date of experience: Jun 06, 2024